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FAQ

How can I reach you?

You can email us at service@powercore.io with any questions about our shop and products!  We are standing by to help in anyway we can.

Where are you located?

Most of our shipments come out of California! 
We make most of the apparel right here in California and check the quality ourselves.

There is a problem with my item, what should I do?

If your item was not delivered correctly or is defective, please contact us at kenzai@powercore.io and we will help remedy your problem!


Do you ever have giveaways?

We often have sales!  Keep checking back at the website to see what's going on.


What is your return policy?

We will accept returns within 30 days, unless otherwise noted on the product page or down below.  

If the item is defective, we will pay for reshipment.  Otherwise, the customer will have to cover the cost of shipping.

If you have the wrong address on your shipment we can change it before the items have shipped out for you!  Once the items have shipped out, we cannot reship the items to you until they have been returned to send and then the customer will have to cover the cost of re-shipment.

The items must be in their original condition with tags, cards, and labels that came with it.  We will issue your refund in the same form that you paid with.

If you return an item that is not defective then you will be responsible for paying the cost of shipping.

If your item comes back to us as 'return to sender' we can re-charge you for shipping and send again, or refund you minus the cost of shipping.

Please contact kenzai@powercore.io if you need to make a return.

How long does shipping take?

Please allow 7-10 days for your item to come! 
If you are in Australia, or a few other countries with average slower times please be a little more patient.
Email us if you have any questions.

I only got part of my order!

Don't worry!  We keep our items at a couple of different places, so you may receive your order in a few different packages.

What kinds of payment do you accept?

We accept most major credit cards and paypal.

- International Shipping

What countries do you ship too?

Right now we ship to almost every country in the world!  If your country is not listed please email us.

Sorry, Kenzai is not responsible for import/customs duties and extra charges upon arrival in your country that may occur, and we cannot mark items as gifts.